At Sweeyam Silks, we are committed to delivering your orders safely and on time while ensuring a smooth return experience.

Delivery Policy

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

  • Domestic Orders (India): Estimated delivery within 3–7 business days, depending on your location.
  • International Orders: Estimated delivery within 7–15 business days, subject to customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order value.
  • Free shipping may be available on selected orders or promotional offers.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Natural calamities or unforeseen circumstances
  • Courier service disruptions
  • Customs clearance for international orders

Return & Exchange Policy

Eligibility for Returns

You may request a return or exchange within 7 days of receiving the product if:

  • The item is damaged, defective, or incorrect
  • The product is unused, unwashed, and in its original packaging with tags intact

Non-Returnable Items

The following items are not eligible for return:

  • Customized or altered products
  • Products without original tags or packaging
  • Items showing signs of use, washing, or damage caused by the customer

Return Process

Contact Us

Email us at [your support email] with your order number, product details, and reason for return.

Return Approval

Our team will review your request and provide return instructions if approved.

Ship the Product

Pack the item securely and ship it to the provided return address.

Refund/Exchange

After we receive and inspect the product, refunds or exchanges will be processed within 5–7 business days.

Refunds

  • Refunds will be credited to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.